Cable ONE Portal FAQs

  1. What is a portal?
  2. Why would I want to log in to the portal?
  3. How do I log in to the portal/home page?
  4. How do I make the portal my home page?
  5. How do I get back to the Cable ONE portal/home page (main page)?
  6. What are the recommended system requirements to access content on the portal?
  7. Will accessing the portal and logging in put cookies on my PC?
  8. What are cookies?
  9. What is a component?
  10. How do I add/remove components?
  11. How do I move components?
  12. How do I customize the TV Listings component?
  13. How do I customize Quicklinks?
  14. How do I customize the Local channel?
  15. How do I update the Weather component?
  16. How do I update the Market Watch component/Add new stock symbols?
  17. How do I access email?
  18. How do I download necessary plug-ins to view my portal?
  19. How do I sign up for other services from Cable ONE on this home page?
  20. How do I access additional support?

What is a portal?

A portal is another name for a home page. In this case, our portal is http://home.cableone.net. We encourage you to make this your home page—the page your computer will automatically open to when you access your internet browser.

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Why would I want to log in to the portal?

The portal or home page is a robust and dynamic source of information and services, including national and local news, sports, and entertainment. By logging in, you instantly access your Cable ONE email, and you can also customize the content and location of information on the page, making it truly unique to your interests and desires.
Additional benefits include:

  • Single sign on
  • Google Search
  • Streaming Video (News, Entertainment and Sports)
  • Personalize your homepage with news and information that is essential to you!

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How do I log in to the portal/homepage?

You can log in to the portal/home page with your Cable ONE username and password.

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How do I make the portal my home page?

In Internet Explorer:
The first is on the home page itself. Go to http://home.cableone.net and click on "Make this your home page" at the very top of the page. You will be prompted to accept the URL as your home page.
In Firefox:
Click and drag the link that says: "To make this your home page, drag this link onto your Home Button."

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How do I get back to the Cable ONE portal/homepage (main page)?

The portal has a home page, plus many other pages that you typically access by clicking on components or channels. When you go to another page, simply click on your browser’s "back" button or choose "Home" icon towards the top of the page. If you have not set http://home.cableone.net as your home page, and you navigate to other URL addresses on the web, when you want to get back to http://home.cableone.net, you will need to enter http://home.cableone.net in the browser address bar to return. This is another great reason to make the Cable ONE portal your home page on the Internet.

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What are the recommended system requirements to access content on the portal?

  • Any Intel or AMD processor, 400mhz or faster
  • Windows 98/ME/2000/XP/Vista
  • Internet Explorer 6.0 or higher (cookies enabled) or Firefox 1.5 or higher
  • Windows Media Player 9.0 or higher or Windows Media Player Plug In for Firefox Only
  • Real Player 6.0 or higher
  • Flash Player 9.0 or higher
  • Shockwave 8.5
  • Active X Plug In (for streaming video over IE)
  • 256MB RAM
  • 16-bit sound card and speakers
  • 65,000-color video display card

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Will accessing the portal and logging in put cookies on my PC?

Yes, in order to access the portal your browser must be set up to allow cookies.

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What are cookies?

Cookies are simple pieces of text sent by a server to a web browser. Cookies not harmful to your computer; they are used for authenticating, tracking, and maintaining specific information about users, such as site preferences used in customizing the portal or the content on the portal.

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What is a component?

A component is a section of the portal that is complete within itself. It can be moved or removed within the space of the portal when you are logged in. For instance: "3 Day Forecast" is the Weather component on the page.

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How do I add/remove components?

When you are logged in on the portal, click on the "Personalize" link at the top of the page. The home page will shift down and open the content discovery portion which allows the user to select a category specific to the content that they want to add to their homepage.

  • To add content:
    • Click on ADD and the content will be added to the default column
    • Click on the arrow next to ADD and choose the column desired for that specific content while adding it
      • Content can also be previewed by clicking on the thumbnail picture or clicking on preview
  • To remove a component from the homepage, simply click on the X in the upper right corner Content is arranged in categories

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How do I move components?

To move a component, place your mouse on the component banner (where the name is visible) and as your mouse changes to the 4 headed arrow, hold the left mouse button down and drag and drop that content to any column on the portal

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How do I customize the TV Listings component?

Several things can be customized within the TV Listings component. Click on the TV tab and then click on "Settings" in the upper right hand corner of the component. You can adjust the following:

  • Local Stations: Change the zip code to change the available stations.
  • Select your service: Use the drop-down menu to customize your station listing based on your provider.
  • Favorite Channels: Select from the list of available channels to choose your favorites. These are the channels that will show on the portal home page.
  • Default View: You may choose to have the component display shows that match either real time or prime time shows.
Click "Submit" after making your changes. This will return you to the home page, where you can see your changes.
Using "Advanced Search" from the TV Listings component, you may search for shows by name, date, channel or category. You can sort them by date or title. And you can select how you would like your results displayed.

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How do I customize Quicklinks?

Use Quicklinks for fast and easy access to your favorite websites.

To customize this component:
While you are at the home page and logged in: Add your own favorite web sites by clicking on "Add." Type in the Link Title and Link Web Address of a website you’d like to link to, and click "Add." The name space is limited to 14 characters. Continue this process as many times as you like. Click "Finished" when complete.

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How do I customize the Local channel?

The "Local Channel" can be found in the directory across the top of the home page. The Local Channel can be customized whether you are logged in or not—by clicking on the local channel and then entering your desired zip code and clicking "Go." If there is a local component on the home page, the content there will also change to reflect the zip code input on the Local channel.

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How do I update the Weather component?

Within the Weather component, there is an edit link where you can enter any zip code or city and state. Simply enter a zip code or city and state to see the weather conditions in the place you are interested in. You can also change whether the display is reported in Fahrenheit or Celsius by choosing the corresponding icon in the top right of the component.

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How do I update the Market Watch component/Add new stock symbols?

The Market Watch component functions in three ways:

  • Stock Symbol Quickview of Price and Change: Right in the component, you can have up to seven of your favorite stocks show up (the default setting is for S&P 500 and NASDAQ). Simply click "Edit" and enter your stock symbols. (If you do not know your stock symbol, see that function.) Note: Editing your stock symbol will remove the S&P 500 and NASDAQ from the view.
  • Get a Quote: Enter any stock symbol and click on enter or "go" to learn more about that stock. Entering a stock symbol will take you to another page for an in-depth view of the stock. You with see the following tabs: Market Summary, Market Movers, Sectors, A-Z listings, World Markets, Splits, CEO Wealthmeter, Currencies & Calculators.
  • Look Up a Symbol: Look up any company on the stock market by entering the symbol and then clicking Go. This will take you to the Market Watch page highlighting very specific information for the company you entered. From here you can also add it to "My Watchlist".

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How do I access email?

Email can be accessed in the right corner of the Cable ONE portal home page. You must be logged in to access your email. Simply click on the email link to get in to your mailbox.

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How do I download necessary plug-ins to view my portal?

To download programs necessary to support premiums content, such as flash or plug-ins, go to the Footer directory (located at the bottom of the homepage), then click on "Downloads and Plug Ins." After clicking on the link a window (or a refreshed page) will appear outlining the necessary software to download for the various services. This process is easy and the Multimedia Assistant will even indicate what you have already downloaded and what you have not. In order to download a specific plug in click on Download now! to the right of that plug in.

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Can I sign up for other services from Cable ONE on this home page?

Yes, links to core products offered by Cable ONE are available within the footer at the bottom of the page.

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How do I access additional support?

From the Help & Support sections located at the top and bottom of the home page, click the links for additional help on the following:

  • Email / Voice Mail Setup
  • Customer Support
  • Cable TV Support
  • Phone Support
  • Internet Support
  • Equipment Installation Guides
For questions or issues related to your cableone.net homepage, please click on the Contact Us link.

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